Hardwood Lumber Company - Limited Warranty
At Hardwood Lumber Company, we take pride in crafting high-quality wood countertops, furniture, floating shelves, cutting boards, and stair parts. Each item is made with care, precision, and attention to detail. We stand behind the quality of our products and want you to feel confident in your purchase.
Warranty Coverage
Hardwood Lumber Company warrants its products to be free from defects in material and workmanship for one (1) year from the date of delivery. This warranty applies only to products manufactured by Hardwood Lumber Company and does not cover damage resulting from misuse, abuse, neglect, alteration, or improper installation.
Shipping and Delivery
We carefully inspect all orders before shipping. If your order arrives with visible damage, please ask the delivery driver to note the damage on the delivery receipt before signing. If the product appears unusable due to damage, you should refuse delivery, and we will promptly work with the shipping company on reimbursement and/or product replacement.
If concealed damage is discovered after delivery, please notify us within one (1) business day so we can assist in resolving the issue quickly.
Wood Characteristics and Natural Variation
Each piece of wood is unique. Variations in color, grain, texture, and character are part of what makes solid wood products beautiful and are not considered defects. Photos on our website are examples only; actual products will vary slightly due to natural characteristics.
Moisture and Movement
Wood is a natural material that expands and contracts with changes in temperature and humidity. Minor warping or movement is normal and not considered a defect. Proper installation, finishing, cleaning and moisture control are essential to ensure long-term stability and performance. See Hardwood Lumber Company Countertop Finishing and Installation Guide
Product-Specific Requirements
· Unfinished Countertops: Must be fully finished on top, edges and underside and installed within one week of the delivery date to remain covered under warranty. Finishing and installation must follow the Hardwood Lumber Company Countertop Finishing and Installation Guide.
· Cutting Boards: Must be maintained according to the Hardwood Lumber Company Cutting Board Care and Maintenance Guide, including regular application of mineral oil and wax. Cutting boards must be cleaned with warm water and mild soap solution and not be fully submerged into water and fully dried upon completion.
· Prefinished Items: Normal wear, scuffs, or scratches from handling, installation, or everyday use are not covered under warranty.
· Character and Knotty Grades: These grades intentionally include natural knots and imperfections, which are not considered defects. Hardwood Lumber Company will fill these knots and imperfections with an epoxy filler, customers may request to have knots and imperfections left open at their request.
Exclusions
This warranty does not cover:
· Failure to follow Hardwood Lumber Company’s finishing, installation, or maintenance instructions.
· Exposure to extreme or unstable environmental conditions (temperature, humidity, or moisture).
· Countertops not installed within one week of delivery.
· Countertops or cutting boards not following routine maintenance and care instruction including but not limited to re-oiling or re-seasoning (as needed).
· Overhangs greater than 10” that lack proper support.
· Unprotected stove or sink cutouts exposed to heat or moisture. Sinks must be properly installed using adhesive and moisture barrier to prevent water damage.
· Products finished with Mineral Oil or Salad Bowl Finish installed around sinks.
· Normal color changes over time or wear from regular use.
· Damage caused by misuse, neglect, alteration, accident, or intentional acts.